Returns And Exchanges | ETO Jeans Official Online Store | Men's Fashion Jeans
Returns And Exchanges | ETO Jeans ®
OUR RETURNS POLICY
You can return any item within 14 days of receipt for a refund of the item purchased or to exchange it for a different size or colour.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes and please keep proof of the postage. We are not responsible for any items that are returned to us in error and if the parcel is lost on the way to us, we cannot be held accountable.
Our returns address is:
Raw Indigo Ltd.
Opus 2 Unit A
If you decide to exchange an item, please ensure that you follow our returns procedure by sending the item back with the filled out form.
- Please confirm the item colour and size that you require. We are only able to exchange an item for the same item in a different colour/size for the same value. If items for exchange are not available in stock, we will issue a refund.
- The new order can only be sent out to the same original verified address.
Please note that we advise that ALL returned goods should be sent by recorded delivery and the relevant insurance cover undertaken to cover yourselves against non-delivery by your chosen courier.
Please do not mark the boxed item packaging.
ETO Jeans is committed to ensuring that its products are sent on time, and is responsible for sending any purchased items on the schedule. However, once the product has been sent, it is then the responsibility of the courier to complete the delivery of the purchase, and of the customer to report any problems. ETO Jeans can also not be held accountable for delivery failures due to circumstances beyond our control.